Adviser Software and Tools

Learning outcomes

  • Effectively compare various products in terms of features, benefits, and cost
  • Be able to provide comprehensive rationale and reasoning for product recommendations
  • Have a professional working ability in using spreadsheets and comparison tools
  • Know how to accurately calculate insurance premiums given a client’s needs

Course content

  • Comparison Software
  • Client Record Management
  • Financial Advice Software
  • Insurance Quoting Tools
  • Cashflow Analysis Tools
  • Investment Portfolio Matrix

Compliance and General Administration

Learning outcomes

  • Understand the importance and be able to ensure a compliant advisory practice
  • Know what Fee Disclosure Statements are and the significance of the document
  • Confidently complete file notes to ensure a standardised advice process

Course content

  • Fee Disclosure Statements
  • Opt-in
  • File notes
  • Best Interest Duty and Safe Harbour Guide
  • Approved Products and Services List (APSL)

Career Guidance and Skills Development

Learning outcomes

  • Be able to confidently sit into interviews and succinctly communicate responses
  • Have a professional up-to-date resume and Linkedin profile
  • Understand the importance of effective presentation and communication skills

Course content

  • LinkedIn Construction
  • Interview Preparation
  • Resume Guidance
  • Business Development Skills
  • Professional Presentation Instructions

Client Engagement

Learning outcomes

  • Know how to confidently engage with a client in a professional manner
  • Communicate with an external party via email, over the phone, and in person

Course content

  • Verbal and written communication skills
  • Professional email construction
  • Face to face, email, and phone etiquette
  • Handling inbound phone calls and efficient note-taking
  • Sales techniques

Technology

Learning outcomes

  • Confidently navigate and operate the latest technology to efficiently run a financial services firm
  • Effectively manage prospective and existing clients and other external stakeholders
  • Understand the function and capability of various softwares to help streamline business processes and activities

Course content

  • Client engagement portals
  • Prospect/CRM management
  • Internal data management through specialised financial advice software
  • File management through Dropbox

Investments

Learning outcomes

  • Confidently construct investment portfolios
  • Know how to select investment options in accordance with clients’ risk profile
  • Have a practical understanding of various investment strategies and methods

Course content

  • Investment Structures
  • Asset Classes
  • Investment Strategy and Styles
  • Portfolio Construction
  • Portfolio Analysis

Taxation

Learning outcomes

  • How to accurately calculate the tax payable for various clients
  • Being aware of government benefits and taking advantage of different tax offsets
  • Knowing what situations are subject to capital gains tax

Course content

  • Personal Income Tax
  • Tax Offsets
  • Capital Gains Tax
  • Tax Structures

Superannuation

Learning outcomes

  • Be fully aware of the conditions of release in order to access superannuation
  • Understand how lump sum superannuation benefits are taxed
  • Recognise concessional and non-concessional contributions and the implications for exceeding contribution caps
  • Understand the structure and features of SMSFs

Course content

  • Concessional and Non-concessional Contributions
  • Contributions Caps
  • Taxation of Superannuation Benefits
  • Salary Sacrifice Arrangements
  • SMSFs

Insurance

Learning outcomes

  • Know why and how to select relevant insurance features and benefits
  • Efficiently navigate the underwriting process to minimise unexpected exclusions or loadings
  • Having an awareness of the different components of Life, TPD, Trauma, and Income Protection insurance and what affects clients’ required insurance cover amounts

Course content

  • Life, TPD, Trauma, and Income Protection
  • Features and Benefits
  • Insurance Needs Analysis
  • Underwriting Process and Pre-assessments

Learning outcomes

  • Know how to create a salary sacrifice arrangement to boost superannuation
  • Using the assets and income test to calculate payment eligibility for Age Pension
  • Have an understanding of different government benefits that are available

Course content

  • Account-Based Pensions
  • Transition to Retirement
  • Asset and Income Testing for Age Pension
  • Annuities
  • Concession Cards

Estate Planning

Learning outcomes

  • Understand the importance of estate planning and the consequences of not having one
  • Nominate eligible beneficiaries and understand any relevant tax implications

Course content

  • Beneficiaries
  • Death Benefit Nominations
  • Payment of Death Benefits
  • Anti-detriment Payment
  • Re-contribution Strategy

Implementation

Learning outcomes

  • Efficiently submit insurance applications
  • Confidently execute superannuation, pension, insurance and investment strategies

Course content

  • Paper and Electronic Applications
  • Industry and Retail Funds
  • Sample Cases

Mortgage Broking

Learning outcomes

  • Have an in-depth understanding of the entire mortgage process
  • Know how to efficiently complete and submit different forms and applications
  • Be able to make a product recommendation by determining a client’s max loan and attainable interest rate

Course content

  • Document assessment
  • Serviceability
  • Asset Position Analysis
  • Implementation and Lodgement of Applications
  • Settlement Arrangements