Paraplanner (Liverpool NSW)

The Company

A boutique financial planning firm located in the south-western suburbs of Sydney.

The Role of Paraplanner

To manage and execute processes from Fact Find to the preparation of the Statement of Advice.

Your core accountabilities will include:

  • Excellent report writing skills - file notes, strategy papers, BID, research papers
  • Ability to analyse statistics - market comparison of products, debt data, budget data, insurance analysis, completion of working papers to capture detailed profile data for accurate data input
  • Ability to conduct research for appropriate providers and investments - Extract market comparison for insurance companies, stock research, fund manager research, research reports
  • Good understanding of compliance issues - SIS Act, AMP policy and procedures, FDS, FSG, working papers, compliance registers, preparing working papers
  • Excellent interpersonal and IT skills - Microsoft Office, COIN, Xplan

About You

To be considered for this role, you would preferably have the following skills, knowledge and experience:

  • Must be RG146 qualified
  • Experience required in Srategies of Paraplanning Preparations
  • Understanding the concepts of a Statement of Advice
  • Ability to work well with minimal supervision and to take ownership of tasks and problems and follow through
  • Ability to work effectively in a team environment and assist other members of the team
  • The desire to work outside your usual job requirements if it will assist either a client or another staff member
  • Attention to detail and accuracy
  • Well groomed and neatly presented at all times

Client Services Officer (Crows Nest NSW)

The Company

A boutique financial planning firm based in Crows Nest NSW. They provide comprehensive financial planning advice in all areas of personal, business and investment finance and wealth protection, including the specialised areas of investment, debt management, retirement planning, superannuation and aged care.

  • Mentoring from an experienced adviser
  • Practical on-the-job training
  • Sponsorship of further education related to position

Career opportunity in 2-4 years. Become a:

  • Office Manager
  • Technical Advice Specialist (Paraplanner)

The Role

Your focus will be supporting the Financial Planner in providing excellent client service and administrative support to them and their clients. Your major focus areas will include but are not limited to:

  • Administration & Compliance: Maintain CRM database and assist clients with general enquiries as well as uphold compliant procedures within the practice. Prepare appropriate paperwork and forms required for fact find and SOAs meetings
  • Strategy Research: Consider client situations and devise a plan strategy by navigating industry legislations and regulations. Evaluate and research individual client needs, investment strategies and risk profiles to assist the development of tailored strategies
  • Research & Product Comparison: Conduct market research for superannuation, insurance, retirement, and investment products; and compare product costs, features, and benefits
  • Write Statements of Advice: Develop a plan for the client which outlines the recommended strategies and products formulated in the advice
  • Implementation of Advice: prepare and lodge applications as well as follow up with superannuation funds and insurance providers

Skills, Experience and Qualifications

  • 1-2 years’ previous experience in a similar role
  • Experience with AdviceOS software preferred but not essential
  • A positive attitude and enthusiasm to learn new skills
  • Great teamwork and ability to build internal relationships
  • Excellent written and verbal communication skills and people skills
  • A high attention to detail
  • Strong organisational and time management skills
  • Able to work autonomously with minimal supervision
  • Strong computer and Microsoft Office experience

Financial Planning Assistant (Bella Vista NSW)

The Company

A boutique financial planning practice based in North West Sydney.

WHY US?

  • Flexible working hours
  • Role-related education sponsorship
  • Mentorship
  • Practical on-the-job training
  • Bonuses

Role and Responsibilities

Your focus will be supporting the Financial Planners in providing support to them and their clients. Some of the duties that the role will entail but are not limited to are as follows:

  • Administration and Compliance: maintain CRM database and assist clients with general enquiries as well as uphold compliant procedures within the practice
  • Sit in meeting with Adviser: have the opportunity to learn from an experienced adviser by note taking in meetings
  • Client Service: liaise with clients on behalf of the financial adviser and providing general advice where possible
  • Research and Product Comparison: conduct market research for superannuation, insurance, retirement, and investment products; and compare product costs, features, and benefits
  • Write Statements of Advice: develop a plan for the client which outlines the recommended strategies and products formulated in the advice
  • Implementation of Advice: prepare and lodge applications as well as follow up with superannuation funds and insurance providers

Qualifications and Education Requirements

This is a Full-time role. To be considered for this role, you will preferably have previous experience as a Financial Planning Associate within the financial planning industry. You would also preferably have the following:

  • Diploma of Financial Planning
  • 2-3 years previous experience in similar role
  • XPLAN Advice Software experience is preferred

About You

  • A positive attitude and enthusiasm to learn new skills
  • A strong interest in financial planning
  • Excellent written and verbal communication skills and people skills
  • A high attention to detail
  • Strong organizational and time management skills
  • Confidence and experience in speaking with clients over the phone
  • Able to work autonomously with minimal supervision
  • Strong computer and Microsoft Office experience

Financial Planning Associate (Mascot NSW)

The Company

Our client is a boutique financial planning firm that emphasises on success and smart advice. Their dedication to long-term growth is proven with their expertise in financial products and a loyal client base.

They are committed in creating a professional team that can make a difference. With opportunity, you will have the chance to develop your skills set and progress your career in financial planning.

The Role

  • Producing compliant financial plans / Statements of Advice (SOA's) with quality and proficiency
  • Prepare SOAs which include but not limited to superannuation including SMSF advice, insurance, and debt management
  • Complete all administrative tasks for SMSFs
  • Prepare appropriate paperwork and forms required for fact find and SOAs meetings
  • Meet & greet clients on behalf of relevant Advisers, and taking comprehensive notes during client meetings
  • Providing administrative support to other areas of the business function including tax accounting
  • Evaluate and research individual client needs, investment strategies and risk profiles to assist the development of tailored strategies

Experience and Qualifications

  • Minimum 12 months' experience in a similar role
  • Diploma of Financial Planning (RG146) is preferred but not essential
  • A solid understanding of financial planning strategies
  • Proficient with XPLAN financial advice software
  • Excellent analytical and problem solving skills with high attention to detail
  • Desire for ongoing self-development & education

Adviser Associate (Parramatta NSW)

The Company   

A fast-growing boutique financial planning firm based in Parramatta. We are committed to creating a comfortable working environment for a team of young professionals striving to make a difference.

  • Mentoring from an experienced adviser
  • Practical on-the-job training
  • Sponsorship of further education related to position

Career opportunity in 2-3 years. Become a:

  • Financial Adviser
  • Mortgage Broker

The Role

Your focus will be supporting the Financial Planner in providing excellent client service and administrative support to them and their clients. Your major focus areas will include but are not limited to:

  • Maintain CRM database and assist clients with general enquiries as well as uphold compliant procedures within the practice
  • Sit into client meetings with the financial adviser and take comprehensive notes
  • Liaise with clients on behalf of the financial adviser and providing general advice where possible
  • Conduct market research and product comparisons for superannuation, insurance, retirement, and investment products
  • Evaluate and research individual client needs, investment strategies and risk profiles to assist the development of tailored strategies
  • Producing compliant high quality SOAs with proficiency
  • Prepare appropriate paperwork and forms required for fact find and SOAs meetings
  • Take ownership of implementation of the advice by preparing and lodging applications as well as follow up cases with superannuation funds and insurance providers

Skills, Experience and Qualifications

  • Fluent in Mandarin speaking is essential
  • 1-2 years’ previous experience in a similar role
  • Diploma of Financial Planning (RG146) is preferred but not essential
  • Experience with COIN software preferred but not essential
  • Excellent analytical and problem solving skills with high attention to detail
  • Desire for ongoing self-development & education

Administration Assistant (Carlton North VIC)

The Company

With over 40 years experience in financial planning, our client specialises in self managed super funds, retirement planning, investment planning, superannuation and debt management.

They have a loyal client base, a flexible and relaxed work environment, and they also support further learning and development for their staff. You will have potential to grow your skills and income as you progress within the practice.

The Role

Your focus will be supporting the Financial Planners in providing implementation and administrative support to them and their clients.

Some of the duties that the role will entail but are not limited to are as follows:

  • Answering phones
  • First point of contact (reception duties), presentable
  • Assisting planner and staff with administrative work
  • Filing, data entry
  • Keeping office tidy
  • Stationary ordering when required
  • Collection of mail/posting
  • Maintaining office procedures and standards

Skills and Education

  • >12 months previous experience in a similar role
  • Team Player in small company environment
  • Excellent communicator both with staff and with clients
  • Willingness to learn new systems
  • Willingness to work on their own and in a team environment
  • Willingness to be flexible with working hours, when necessary
  • Excellent organisational skills
  • Good computer skills, i.e Microsoft office, Outlook, Excel and Word
  • Willingness to want to learn in the role and wanting to grow with the Company
  • Willingness to expand their understanding of the financial planning industry

Financial Planning Associate (Manly NSW)

About the company

Our client is a leading private wealth services business that specialises in providing strategic financial solutions to legal, medical and business professionals.

About the role

  • To support the Financial Planners in the delivery of exceptional service to clients, following through with lodgements, being pro-active to meet client requests & using your initiative to follow up matters on behalf of clients.

  • Efficiently manage the day to day tasks required by the Advisers so that they may effectively meet the responsibilities they have to their clients, & to be competent in taking ownership & handling those tasks on behalf of the Advisers.

Duties & Responsibilities

  • Develop core client strategies whilst working with the financial adviser, and work with outsourced paraplanning to ensure the delivery of clear, concise and compliant plans

  • Prepare appropriate paperwork & documentation as required for client meetings as directed by the financial planner in accordance with company standards.
  • Attend client meetings, taking file notes and action points as required.
  • Review & assess applications, lodgements, rollovers & switch paperwork to ensure accuracy & adherence with Statement of Advice
  • Plan, prioritise & communicate all work requirements to ensure that tasks are met within agreed/understood timeframes
  • Managing client enquiries & problems on behalf of the advisers
  • Ensure appropriate & timely follow-up & communication with clients where relevant
  • Being pro-active to identify discrepancies with client data & taking ownership to correct, including undertaking online fact find sessions with new clients
  • Outbound calls to disengaged clients, with the intent to both add value and encourage them to undertake the required reviews
  • Maintain the XPlan database to achieve accurate reporting tools for management.
  • Pursue all rejected transactions urgently & correct as necessary to ensure the quickest processing times for clients so they are not disadvantaged

Qualifications & Experience

  • Diploma Financial Services (RG 146)
  • Knowledge of Financial Planning, superannuation, insurance, managed funds & shares
  • Previous working experience in Financial Planning is an advantage
  • XPlan experience is an advantage
  • Word, Excel & Outlook

Client Service Manager (Adelaide SA)

The Company

Being a modern business, our client has been around for more than 30 years and their greatest asset is the depth of experience in their advisers. They specialise in establishing and running large corporate super plans, self managed super fund strategies to tailoring individual investment portfolios with insurance.

They have a loyal client base, a flexible and relaxed work environment, and they also support further learning and development for their staff. Being in a growth phase, our client offers great career development and progression.

The Role

Your focus will be supporting the Financial Planners in providing implementation and administrative support to them and their clients.

Some of the duties that the role will entail but are not limited to are as follows:

  • Administration and Compliance: maintain CRM database and assist clients with general enquiries as well as uphold compliant procedures within the practice
  • Client Service: liaise with clients on behalf of the financial adviser and providing general advice where possible
  • Implementation of Advice: prepare and lodge applications as well as follow up with superannuation funds and insurance providers

Skills and Education

  • Preferred Diploma of Financial Planning (RG146)
  • 1-2 years previous experience in a similar role
  • Preferred COIN/XPLAN Advice Software experience
  • Preferred Direct Share Trading experience

Senior Financial Adviser (Sydney NSW)

The Company

Our client is a truly independent and holistic financial advice firm. The company boasts a strong support system for advisers with in-house specialists in the areas of portfolio management, risk, lending and property. They have a client services team that books meetings for the advisers, an administration team that prepares and implements all paperwork and a para-planning team to prepare advice and arrange insurance. The adviser's main role in the process is to identify the opportunities with the client and then pass the work to the relevant specialist to implement.

Overview

The role is to see clients and accurately record their circumstances. It involves overseeing the many parts of the business (insurance, loans, para-planning, compliance, client administration, client service, etc.) in the delivery of advice and the provision of financial services.

Purpose of the Role

  • To service a large existing book of clients - review existing insurance, superannuation and loan arrangements to assess the ongoing suitability of these products for the clients
  • To prospect for new business from existing client base
  • To assess revenue writing opportunities when meeting new leads. It is not sufficient to simply provide service in the areas requested by the clients but to probe deeper for other areas of business
  • To oversee the preparation and timely delivery of advice to clients
  • To oversee the preparation and timely implementation of advice

Key Responsibilities

  • Speaking with clients and influencing their decisions on financial outcomes
  • Collecting detailed information about clients and their financial position. Keeping detailed records of all client interactions in Xplan CRM
  • Coherently and precisely documenting information collected from client in Fact Finds and File Notes
  • Agreeing client strategies with para-planning and compliance
  • Removing roadblocks and delays in the preparation of advice documents
  • Presenting strategies to clients and influencing their thinking
  • Overseeing the completion of business ensuring insurance application are smoothly implemented, rollovers completed successfully, ensuring loan applications are smoothly implemented

Key Skills and Knowledge

  • Meticulous attention to detail
  • Above average writing and communication skills to clearly document client situations and solutions to enable other parts of the business to work on the clients' solution without having to refer back to the adviser for clarification
  • Above average ability in co-ordinating and working collaboratively with the many business divisions within the company

Required Qualifications

  • Diploma of Financial Planning
  • RG146
  • Diploma of Mortgage Broking (not essential for start but will be required to complete after employment start)
  • 5 years' experience providing advice to clients in a similar role

Client Services Officer (Five Dock NSW)

The Company
A boutique financial planning firm located in the north-western suburbs of Sydney.

The Role
Your focus will be to lead the administrative functions within the firm and provide an exceptional client experience. As the Client Services Officer, you will play a critical role in delivering the company’s vision by:

  • Providing friend and professional communication to our clients, staff and providers
  • Striving to do your ‘best’ in all your job functions and duties
  • Ensuring accuracy in all that you do

Some of the duties that the role will entail but are not limited to are as follows:

Client Service

  • Be first point of contact for our valued clients and strategic partners
  • Ongoing client relationship management, face to face, email & telephone
  • Responsible for updating clients at key milestones
  • Prepare files for client meetings

Administrative Duties

  • Manage client data on CRM (XPLAN)
  • Assist with research (Investments, Super & Insurance)
  • Prepare advice documents (SOA, ROA, FDS, Opt-In, Reviews)
  • All administrative processing and workflow management

General

  • Assist and report to Senior Financial Planner
  • Be willing to learn all facets of financial advice and compliance
  • Prepare client lists, mail outs

Key Performance Indicators

  • Phone answered with in 3 rings every time unless unavailable
  • Completing client review tasks within set due dates
  • Project managing implementation of Investments, Super, SMSF & Insurance within set timeframe
  • Production of advice documentation within set due date
  • Accuracy of XPLAN data, applications, advice documents and all communication
  • Ensure all client & strategic partners are responded to within 24 hours if not sooner

Customer Service Manager (Sydney NSW)

The Company
A well-established financial planning firm with a national presence. This company has been helping people and businesses build strong financial futures since 1997, specialising in a range of services including Wealth Management, Corporate Services, Accounting, Mortgages and Leasing.

Overall Objective
To support our Financial Planners in the delivery of exceptional service to our clients, following through with lodgements, being pro-active to meet client requests & using your initiative to follow up things on their behalf.

Efficiently manage the day to day tasks required by the Advisers so that they may effectively meet the responsibilities they have to their clients, & to be competent in taking ownership & handling those tasks on behalf of the Advisers.

Key Responsibilities

  • Build & maintain client relationships.
  • Develop & meet customer service policies & procedures.
  • Prepare appropriate paperwork & documentation as required for client meetings as directed by the financial planner in accordance company standards.
  • Attend client meetings, taking file notes and action points as required.
  • Review & assess applications, lodgement, rollover & switch paperwork to ensure accuracy & adherence with Statement of Advice
  • Greeting and managing client enquiries & problems on behalf of the advisers.
  • Ensure appropriate & timely follow-up & communication with clients where relevant.
  • Being pro-active to identify discrepancies with client data & taking ownership to correct.
  • Attend & assist with Client functions after hours, if required.
  • Liaise with other divisions to ensure the provision of relevant material to clients.
  • Provide feedback on the efficiency of the customer service process & procedures.
  • Maintain the COIN database to achieve accurate reporting tools for management.
  • Ensure all works in progress & all written or verbal correspondence with clients is diligently recorded in the database.
  • Accurately complete all prospectuses & any other transaction forms with Client details.
  • Ensure cheques, application forms & invoices are documented in accordance with procedures.
  • Pursue all rejected transactions urgently & correct as necessary to ensure the quickest processing times for clients so they are not disadvantaged.


Individual Qualities

  • Interpersonal and Communication skills - verbal & written
  • Problem analysis & problem-solving
  • Attention to detail & accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Take ownership of tasks & follow through to completion
  • Ability to multi task
  • Highest standard of ethics, confidentiality & professionalism
  • Excellent time management skills
  • Positive attitude
  • Desire for ongoing self-development & education


Qualifications & Experience

  • 2 years experience as a customer service manager or equivalent role
  • Diploma Financial Services
  • Knowledge of Financial Planning, superannuation, insurance, managed funds & shares
  • COIN, North platform, AMP Portal
  • Word, Excel & Outlook

Financial Planning Assistant (Sydney NSW)

The Company

A boutique financial planning firm located in the heart of the CBD. It is a well-established independent financial planning firm which provides clients with personalised, holistic advice to assist them grow, manage and protect their wealth.

The Role

Your focus will be supporting Financial Planners in providing implementation and administrative support to them and their clients.

Some of the duties that the role will entail but are not limited to are as follows:

  • Prepare and finalise documentation of SOA's including Advice documentation, Quotations, Application forms, Product switches, Redemptions & Portfolio review.
  • Assist in implementation of client investment, risk & miscellaneous product & service recommendations & ensure client data is updated promptly.
  • Coordinate and oversee client paperwork & lodgements including confirmation follow up and update client database.
  • Coordinate completion of all relevant reports & presentation material used in client appointments.  Support the financial planning professionals and personal assistant in the preparation of all reports.
  • Ensure all data is recorded accurately in all business systems including personal, financial, lifestyle & service delivery details.
  • Liaising with new and existing client enquiries including following up on outstanding information by phone and written correspondence
  • Other administration duties and data entry as required.

About You

To be considered for this role, you will preferably have previous experience as a Financial Planning Assistant within the financial planning industry.

You would preferably have the following:

  • A positive attitude and enthusiasm to learn new skills
  • A strong interest in financial planning
  • 12 months+ previous experience in an administration role within financial planning industry
  • RG146 qualification is preferred but not essential
  • Adviser Logic experience is highly regarded but not essential
  • Confidence and experience in speaking with clients over the phone
  • Strong organisational and time management skills
  • A high attention to detail
  • Excellent written and verbal communication skills and people skills
  • Be able to work autonomously with minimal supervision
  • Strong computer and Microsoft Office suite experience
  • Willingness to assist and support internal and external stakeholders